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Frequently Asked Questions

What are my shipping options?

We can ship your order all over the world. If you live in Canada, you might be eligible for free shipping. Also, if you live nearby, you can let us know and we will prepare your order for pickup.

How long should it take for my order to be delivered?

Our current order processing time is up to 10 business days. Then, depending on your chosen method of delivery at the checkout, shipping times may vary. For more details, please read our Online Store Policy.

Will I receive the same product that I see in the picture?

We did our best to provide real photos and precise specifications of our products. Please read them carefully to avoid any misunderstanding.

How can I return an item?

If you receive your order and are dissatisfied with the merchandise because it is defective, the wrong size, or damaged, you may return the item(s) within 30 business days of receipt. For more details, please read our Return Policy.

What does "can be backordered" mean?

Since most of our products are designed and handmade by us at Orosee, we have limited quantities of some items available. However, you can still order them and we'll prepare them for you as soon as possible.

Will you restock items indicated as “out of stock?”

We're constantly adding new creative products to our website. Although we try not to repeat ourselves, if an item is very popular, we might restock it. Anyways, send us a message and let us know what you think!

Do you offer any discount to your dance students?

Yes, of course! Our friends at NikAnooheh Dance get discounts on all Orosee products. Just register with the same email address here and let us know to receive your code.